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General information

Reslwirt family resort in Flachau

Here you will find all the information you need relating to arrival and departure, booking terms and conditions and additional service information listed from A to Z. We will also be delighted to assist you if you wish to make an enquiry by telephone.
Hotel Reslwirt from outside
Hotel Ennshof from outside
Room in the hotel Ennshof
Allergy sufferers:
Upon request, we will be delighted to provide you with bedding appropriate to allergy sufferers. We will also consider your allergies when it comes to cooking (lactose, gluten, etc.). Please let us know when booking.

Bank details (only for deposits!):
Raiffeisenkasse Flachau, BLZ: 35104, KTO: 1150226,
IBAN: AT10 3510 4000 0115 0226, BIC: RVSAAT2S004

Bank details (for other payments):
Raiffeisenbank Flachau, Sort Code: 35104, Account 1153113
IBAN: AT66 3500 4000 0115 3113, BIC: RVSAAT2S004

Cancellation conditions:
According to § 5.5 of the Austrian AGBH, the contract of accommodation may be terminated without paying a cancellation fee by a unilateral declaration by the contracting party no later than 3 months before the agreed day of arrival of the guest. Outside the period referred to in § 5.5., a withdrawal by unilateral declaration of the contracting party is only possible under payment of the following cancellation fees:
  • 3 months up to 1 month before the arrival date, 40% of the total price
  • 1 month up to 1 week before the arrival date, 70% of the total price
  • in the last week before the arrival date, 90% of the total price
  • for early departure, late arrival or no-show, 100% of the total price

Check In / Check Out:

The room will be available from 3 pm on the day of arrival and until 10 am on the day of departure.
Late check-out is possible on request and for a surcharge.

Children's equipment:
You may borrow baby and children's equipment. You can find an overview here.

Date booking SPA:
We recommend that you book appointments for massage and cosmetic treatments before you arrive. You may cancel confirmed dates up to 24 hours in advance free of charge.

Deposit:
Please transfer the deposit corresponding to the individual reservation confirmation within 7 days.

Dogs/pets:
We are sure you will find your four-legged friend a nice place to stay with friends or relatives and ask you to appreciate that we cannot accommodate pets for hygienic reasons.

Electric charging post:
Resort guests with electric cars may use the electric charging post at the hotel to recharge vehicles for free.

Extra bed:
Sofa beds serve as extra beds in rooms. Extra beds are only available upon request. Price for adults using extra beds: room price minus 10%.

General booking conditions (Austrian Hotel Regulations):
Booking conditions in accordance with the Austrian Hotel Regulations

Local tax:
The local tax per person per night (for guests from 15 years old) is charged separately and on site.

New Year's Eve supplement:
Please note our New Year's Eve supplement of € 175.00 per room/suite, which is compulsory even if you are away on New Year's Eve.

Parking:
There are two free parking spaces next to our building. Please ask if you would like to book an underground parking space for a fee of € 9.00 per day.

Payment:
You can pay with cash, EC-card, VISA or MasterCard. In order to save you waiting a long time on your day of departure, you are welcome to settle your bill by 2100 the evening before you leave. In this case, please inform our service team so that your outstanding consumption can be accounted for.

Resl's travel cancellation fee:
We offer you the opportunity to take advantage of the Resl's travel cancellation fee of € 3.00 per adult per night. All cancellation fees are then covered in case of accident, illness (medical certificate required) or death. The travel cancellation fee is automatically booked for you, so please tell us if you do not wish to take advantage of this offer!

Single room supplement:
Depending on the type of room, we charge a single room supplement of up to 100%.

Short stay supplements:
Depending on the capacity, short stays may be priced at up to €50.00 per person per night.

Smoking:
All rooms and indoor hotel areas are non-smoking zones. You may smoke in the smoking lounge in front of the Reslwirt or Ennshof.

Travel insurance:
The links listed below are provided for information purposes and are non-binding:


WiFi:
Free of charge in all rooms and public areas.

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