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Covid-19 - Abnormal times need additional measures

We will keep you up to date!

But we are looking forward to welcome you in summer!

We as your hoster promise you that we will make your best time of the year to great experience - because the situation doesn't mean that easiness, lightheartedness and joie de vivre have been lost!

With your prudence you will protect yourself, our guests and our staff - an for that we already want to say THANK YOU!

Cancellation policy due to Covid-19


  • Free cancellation – your risk is in our hands.
    If an arrival to Flachau would not be possible because of one of the following reasons you can cancel the reservation for free:
    - Positive test result to Covid-19 at one of the traveling person
    - Obligation to quarantine after coming home from Austria/Salzburg/Flachau
    - Official travel warning for our or your area
    You will get your deposit payment back then.


Our cancellation policy are valid apply per our AGB's.
  • Keep distance of 1 meter to people, who aren't living in the same household or don't belong to the same travel group.
  • Wearing a mouth nose protection in Austria is neccessary in the following areas: in hotel (reception, ...) , supermarket, boutique, bakery, hair dresser, gondola, bank, post office, public transport, doctors and pharmacy (detailed information you will find >> here)
  • Please do the "online Check-In" before arrival. The link for that you will find in your booking confirmaton.
  • Please note that waiting periods at the reception are possible
  • To renounce of hand shake and hugs
  • Sneezing and cough into a tissue or into your elbow
  • If you are feeling sick before arrival please do NOT arrive!

In restaurant area

It is allowed to offer our breakfast, lunch and dinner buffet - under stricter hygienic precuations.

  • Please desinfect your hands at the desinfect stations if you enter the restaurant.
  • We request that children won't go to the buffet area and just one person per table will go to the buffet area.
  • Two meal times at breakfast and dinner are possible to avoid gatherinng.

In Resl's Kids Club

  • To protect our little guests we will offer some activities in more little groups.
  • If there is a lot of interest at the activities we will do that more often.
  • In our Kids Club every visit will start and end with hand washing - but that doesn't mean the fun is left behind!
  • Please inform your children as far as possible about the current situtation and the minimum distance.

In wellness area

  • Massage and beauty treasures are possible under hygienic measures
  • Per sauna are allowed one family or 2 people
  • Please keep distance of 1 meter to people in relexation room
  • It is not neccessary to wear a mouth nose protection in wellness area

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